In case of flowers and cakes, pictures are representative of the composition of the product and in certain cases, the design of the actual product may differ from what is shown on the website. We currently have a large vendor base for flowers & cakes across India and while they strive hard to replicate designs on our website as far as possible, there might be variations at times, particularly in smaller towns where production equipment & tools are limited.
All other products are delivered as shown on the website. As most of our catalog is made up of unique and designer products, the quantity is always limited. Hence, in case, we run out of the product you ordered, we will get in touch with you to help you with a suitable alternative.
You can no longer buy a product from IGP through guest checkout. You must create an account. This is to curb identity theft. Unlike shopping, most of our customers send gift items to a third-party recipient. We want to avoid a situation where someone uses your email id & phone number to send unnecessary gifts to someone who may not be aware that it is not you who is sending those gifts. They may think that you are stalking them or harassing them. Such situations are common for high profile recipients or for opposite sex recipients.
In addition, having a validated account allows us to store your information & preferences properly and customize our services to suit your requirements. Having a proper account at IGP comes in very handy when you want to save multiple delivery addresses, pay through IGP gift vouchers (GVs), use customer specific promotional discounts and save your delivery preferences. It also helps you manage your order history properly and benefit from repeat purchases.
There are only few changes that we can make once you have placed an order on IGP, depending on how soon you inform us. We generally process all our orders same day. Once the orders are processed, it is very difficult to make any changes to the order. In general, we can make the following changes if you inform us quickly:
Changing the address of delivery is a big hassle since we work with multiple delivery partners. Hence, if you have accidently provided the wrong address, we would suggest informing us at the earliest to rectify the address. Once the order is dispatched, we will not be able to change the delivery address.
For any modifications to your order, please call us at the earliest on our customer care at +91 22 43433333 during Monday to Saturday between 9 am to 7 pm. If you cannot get hold of us, please send us an email at email@example.com.
The recipients address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift.
In addition, you are required to sign up once on our website with your proper email id and phone number. We suggest that for frictionless communication, you keep this information updated on our website.
No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.
IGP provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at IGP:
If you face any payment related issues, please immediately call our customer care at +91 22 43433333 during Monday to Saturday between 9 am to 7 pm.
No you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the ‘Order Summary’ section. Once the payment is made, the discount code cannot be applied against the same order.
In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call our customer care at +91 22 43433333 during Monday to Saturday between 9 am to 7 pm. We will help you with the order. We will either refund your money and create an order for you, whichever you prefer. In case you are not able to call us, please write to us at firstname.lastname@example.org.
Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your IGP account or your card details with anyone.
If you don’t like the product, you can return the item. In case of returns, the refund will work in the following manner:
For regular pincodes, we provide return pickups. For remote locations and international pincodes (outside of India), we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own. To know whether we provide return pick up at your location, please get in touch with our customer care at +91 22 43433333 during Monday to Saturday between 9 am to 7 pm. You can also write to us at email@example.com.
Once you get in touch with us, if return pick up facility is available at your location, it takes 3-5 business days to arrange a return pickup. Once the product has been picked up, it usually takes another 3-5 business days for the items to reach our warehouse. Once we receive the item, we process the refund within 24 hours. Same applies if you ship your product directly to our warehouse. We will process the refund within 24 hours of receiving the product.
As soon as we process your refund or issue you a Gift Voucher, you will receive an email and an sms from us informing you of the same. After that the refund amount will reflect into your account as per the standard interbank transaction timelines.
We provide several delivery options depending on the location and the gift item. For flower & cakes, we provide same day delivery (if ordered before 4 pm), fixed time delivery (2 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance). For other gift items, you can choose a tentative date of delivery and we will try to deliver around that date.
For regular pincodes, we ship our products through premier courier partners like DHL, Blue Dart, FedEx, etc and we are able to deliver our products within 2-3 business days in India and within 3-5 business days internationally. For remote locations, we use sovereign courier partners which may take up to 10-12 days for delivery.
You can check exact delivery times at each & every product page before placing the order. In general, for regular pincodes, we deliver our orders within 2-3 business days in India and within 3-5 business days in other countries. Remote locations may require longer delivery times and it may take up to 10-12 business days to deliver orders on remote pincodes.
For most of our products, we provide free shipping for standard delivery within India. For international deliveries, we charge a shipping fees based on the country & product. For enhanced delivery options in India (midnight delivery etc), we charge a nominal fee. You can check the shipping charges & delivery time for all items on their product pages.
Certain exigencies may require you to pay additional charges over & above your order value. There are several interstate charges like Octroi and certain international charges like custom duties, which if levied, will have to be borne by you. These charges are usually very rare but are not in our control. They are not levied on all orders and are occasional in nature. But if you order is stuck with the interstate authorities or custom authorities, you will have to bear these additional charges.
No, all the items in your order may not arrive on the same day. We ship our items from different locations directly to your delivery address. As a result, items shipped from the same warehouse or the same vendor reach together whereas items coming from different locations or different vendors may be come separately.
During the checkout, at the ‘Order Summary’ section, you will be able to see in how many shipments will your order be split.
Exact date delivery is available only in case of flowers & cakes. We deliver all our flower & cake orders within 24 hours and they are shipped locally. As a result, you can not only choose a specific date for delivery but also a specific time for delivery (for a nominal charge).
For all other gift items which are couriered, the date of delivery that you select is only tentative in nature. This is to accommodate orders which are placed significantly in advance of the actual occasion. In these cases, we try to deliver our products closer to the date of delivery that you have chosen but we do not guarantee the exact date delivery.
You can track your order either using the Track Order link or your My Account section. The links for both our available at the top right hand side of the home page.
Currently, there is no tracking link available for Flowers & Cakes orders. We are working on the same and will soon start providing a tracking option for the same. For now, you will have to write to us at firstname.lastname@example.org or call our customer care at +91 22 43433333 during Monday to Saturday between 9 am to 7 pm to check the status of your order.
Such instances are usually very rare. Most of the time they occur if the courier company has handed the parcel to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once. In case, you are still not able to locate your item, please call our customer care at +91 22 43433333 during Monday to Saturday between 9 am to 7 pm and we will help you with the issue.
You can cancel your order if it has not already been processed. We usually process our orders the same day within 2-3 hours. So, in case you would like to cancel the order, please get in touch with us at the earliest. You can call our customer care at +91 22 43433333 during Monday to Saturday between 9 am to 7 pm. You can also write to us at email@example.com. In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.
We don’t allow partial cancellations of the order. If your order is not processed, you can fully cancel the order and place a new one. If your order is already processed, then you cannot cancel the order.
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