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    About IGP
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    Abpout IGP
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    Cancellation
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    Order Tracking and Delivery
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    Ordering at IGP
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    Payment
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    Refunds
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About IGP

What kind of products & gifts are available at IGP? arrow-icon

Here's where we truly shine! At IGP, there's no such thing as limited options. We're aware that there are different kinds of personalities out there, all with a unique sense of style. And of course, we do our best to cater to every kind! Our items are mindfully handpicked from over 200 product categories, and we create bespoke items for those who want to go that extra mile and add a personalised touch. IGP is a market leader in specialty products like hampers, flowers, cakes, handmade chocolates and more. We also offer large signature collections of over 2000 products for all key celebrations in India, including both domestic (Rakhi, Diwali, Bhaidooj ,etc) and international (Valentine's Day, Mother's Day, etc) festivals.

Where can IGP deliver products? arrow-icon

There's almost nowhere we can't reach! IGP has a global footprint with almost half of its orders originating from outside of India, and almost one-third of its orders getting delivered internationally to more than 90 countries across the globe. Apart from our own delivery network, we use premium courier partners such as DHL, Blue Dart, FedEx, etc. to get to the recipient on time. We typically aim to have domestic orders delivered between 2-5 business days, and international orders within 4-7 business days. It may take up to 10-12 business days to deliver products to remote locations. Nevertheless, there's rarely a place where we can't supply happiness.

What is IGP? arrow-icon

When it comes to gifting, there's always a little extra thought that goes into planning what's suitable for someone we truly care about. It's a chance for us to communicate our feelings and show our appreciation towards that person. IGP, India's largest multi-category online gifting company, understands every emotion behind the process, and enables you to efficiently convey that they're valuable and special, no matter which part of the globe they're in. We offer our customers a wide variety of thoughtfully curated items for any and every occasion -- From the most gorgeous flowers, to delicious cakes, a range of personalised presents and more. Here, we boast of leaving our customers spoilt for choice!

How old & big is IGP? arrow-icon

IGP has been in the business for 15 glorious years, and is only getting better with time! We reincarnated under a brand new professional management over the last 2 years, and changed our domain name from indiangiftsportal.com to igp.com. We have 2 offices and 4 warehouses with over 500 employees across Mumbai, NCR, Jaipur, Lucknow and Los Angeles. Click here to know more about IGP's core team, its history and culture.

Abpout IGP

What kind of products & gifts are available at IGP? arrow-icon

Here's where we truly shine! At IGP, there's no such thing as limited options. We're aware that there are different kinds of personalities out there, all with a unique sense of style. And of course, we do our best to cater to every kind! Our items are mindfully handpicked from over 200 product categories, and we create bespoke items for those who want to go that extra mile and add a personalised touch. IGP is a market leader in specialty products like hampers, flowers, cakes, handmade chocolates and more. We also offer large signature collections of over 2000 products for all key celebrations in India, including both domestic (Rakhi, Diwali, Bhaidooj ,etc) and international (Valentine's Day, Mother's Day, etc) festivals.

Where can IGP deliver products? arrow-icon

There's almost nowhere we can't reach! IGP has a global footprint with almost half of its orders originating from outside of India, and almost one-third of its orders getting delivered internationally to more than 90 countries across the globe. Apart from our own delivery network, we use premium courier partners such as DHL, Blue Dart, FedEx, etc. to get to the recipient on time. We typically aim to have domestic orders delivered between 2-5 business days, and international orders within 4-7 business days. It may take up to 10-12 business days to deliver products to remote locations. Nevertheless, there's rarely a place where we can't supply happiness.

How old & big is IGP? arrow-icon

IGP has been in the business for 15 glorious years, and is only getting better with time! We reincarnated under a brand new professional management over the last 2 years, and changed our domain name from indiangiftsportal.com to igp.com. We have 2 offices and 4 warehouses with over 500 employees across Mumbai, NCR, Jaipur, Lucknow and Los Angeles. Click here to know more about IGP's core team, its history and culture.

Cancellation

Can I cancel my order? arrow-icon

Order with personalized/customized products or perishable products including flowers and cakes, won't be cancelled once it is processed. Your order with standard products can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day. So, in case you would like to cancel the order, please get in touch with us at the earliest.

You can call our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm. You can also write to us at support@igp.com. In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.

How long does it take to process my cancellation? arrow-icon

Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.

Can I ask for a partial cancellation of my order? arrow-icon

We don't allow partial cancellations of the order. If your order is not dispatched, you can fully cancel the order and place a new one. If your order is already dispatched, then you cannot cancel the order.

Can I cancel my order? arrow-icon

Order with personalized/customized products or perishable products including flowers and cakes, won't be cancelled once it is processed. Your order with standard products can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day.  So, in case you would like to cancel the order, please get in touch with us at the earliest.

 You can call our customer care at +91 22 43433333. You can also write to us at support@igp.com. In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.

How long does it take to process my cancellation? arrow-icon

Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.

Can I ask for a partial cancellation of my order? arrow-icon

We don't allow partial cancellations of the order. If your order is not dispatched, you can fully cancel the order and place a new one. If your order is already dispatched, then you cannot cancel the order.

Order Tracking and Delivery

What delivery options do you provide? arrow-icon

We provide several delivery options depending on the location and the gift item. For flower & cakes, we provide same day delivery (if ordered before 6pm), fixed time delivery (1 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance). For other gift items, you can choose a tentative date of delivery and we will try to deliver around that date.

For regular pincodes, we ship our products through premier courier partners like DHL, Blue Dart, FedEx, etc and we are able to deliver our products within 2-5 business days in India and within 4-7 business days internationally. For remote locations, we use sovereign courier partners which may take up to 10-12 days for delivery.

How long does it take to deliver gifts? arrow-icon

You can check exact delivery times at each & every product page before placing the order. In general, for regular pincodes, we deliver our orders within 2-5 business days in India and within 4-7 business days in other countries. Remote locations may require longer delivery times and it may take up to 10-12 business days to deliver orders on remote pincodes.

Do you charge for shipping? arrow-icon

For most of our products, we provide free shipping for standard delivery within India. For international deliveries, we charge a shipping fees based on the country & product. For enhanced delivery options in India (midnight delivery etc), we charge a nominal fee. You can check the shipping charges & delivery time for all items on their product pages.

Do I have to pay any other charges over & above my order value? arrow-icon

For shipment sent outside India, certain exigencies may require recipient to pay additional charges over & above your order value. There are several interstate and international charges like octroi and custom duties, which if levied, will have to be borne by recipient. These charges are usually very rare but are not in our control. They can not be levied on certain products and are occasional in nature. But if your order is stuck with the interstate authorities or custom authorities, recipient will have to bear these additional charges.

Will all the items that I have purchased arrive on the same day? arrow-icon

No, all the items in your order may not arrive on the same day. We ship our items from different locations directly to your delivery address. As a result, items shipped from the same warehouse or the same vendor reach together whereas items coming from different locations or different vendors may be come separately.

During the checkout, at the 'Order Summary' section, you will be able to see in how many shipments will your order be split.

Will my gift be delivered exactly on the date that I have chosen for delivery? arrow-icon

Exact date delivery is available only in case of flowers & cakes. We deliver all our flower & cake orders within 24 hours and they are shipped locally. As a result, you can not only choose a specific date for delivery but also a specific time for delivery (for a nominal charge).

For all other gift items which are couriered, the date of delivery that you select is only tentative in nature. This is to accommodate orders which are placed significantly in advance of the actual occasion. In these cases, we try to deliver our products closer to the date of delivery that you have chosen but we do not guarantee the exact date delivery.

How do I track my order? arrow-icon

You can track your order either using the Track Order link or your My Account section. The links for both our available at the top right hand side of the home page.

Currently, there is no tracking link available for Flowers & Cakes orders. We are working on the same and will soon start providing a tracking option for the same. For now, you will have to write to us at support@igp.com or call our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm to check the status of your order.

What do I do if my order shows as delivered but the recipient has not received the gift? arrow-icon

Such instances are usually very rare. Most of the time they occur if the courier company has handed the parcel to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once. In case, you are still not able to locate your item, please call our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm and we will help you with the issue.

What delivery options do you provide? arrow-icon

We provide several delivery options depending on the location and the gift item. For flower & cakes, we provide same day delivery (if ordered before 6pm), fixed time delivery (1 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance). For other gift items, you can choose a tentative date of delivery and we will try to deliver around that date.

 For regular pincodes, we ship our products through premier courier partners like DHL, Blue Dart, FedEx, etc and we are able to deliver our products within 2-5 business days in India and within 4-7 business days internationally. For remote locations, we use sovereign courier partners which may take up to 10-12 days for delivery.

How long does it take to deliver gifts? arrow-icon

You can check exact delivery times at each & every product page before placing the order. In general, for regular pincodes, we deliver our orders within 2-5 business days in India and within 4-7 business days in other countries. Remote locations may require longer delivery times and it may take up to 10-12 business days to deliver orders on remote pincodes.

Do you charge for shipping? arrow-icon

For most of our products, we provide free shipping for standard delivery within India. For international deliveries, we charge a shipping fees based on the country & product. For enhanced delivery options in India (midnight delivery etc), we charge a nominal fee. You can check the shipping charges & delivery time for all items on their product pages.

Do I have to pay any other charges over & above my order value? arrow-icon

For shipment sent outside India, certain exigencies may require recipient to pay additional charges over & above your order value. There are several interstate and international charges like octroi and custom duties, which if levied, will have to be borne by recipient. These charges are usually very rare but are not in our control. They can not be levied on certain products and are occasional in nature. But if your order is stuck with the interstate authorities or custom authorities, recipient will have to bear these additional charges.

Will all the items that I have purchased arrive on the same day? arrow-icon

No, all the items in your order may not arrive on the same day. We ship our items from different locations directly to your delivery address. As a result, items shipped from the same warehouse or the same vendor reach together whereas items coming from different locations or different vendors may be come separately.

 During the checkout, at the ‘'Order Summary' section, you will be able to see in how many shipments will your order be split.

Will my gift be delivered exactly on the date that I have chosen for delivery? arrow-icon

Exact date delivery is available only in case of flowers & cakes. We deliver all our flower & cake orders within 24 hours and they are shipped locally. As a result, you can not only choose a specific date for delivery but also a specific time for delivery (for a nominal charge).

 For all other gift items which are couriered, the date of delivery that you select is only tentative in nature. This is to accommodate orders which are placed significantly in advance of the actual occasion. In these cases, we try to deliver our products closer to the date of delivery that you have chosen but we do not guarantee the exact date delivery.

How do I track my order? arrow-icon

You can track your order either using the Track Order link or your My Account section. The links for both our available at the top right hand side of the home page.

 Currently, there is no tracking link available for Flowers & Cakes orders. We are working on the same and will soon start providing a tracking option for the same. For now, you will have to write to us at support@igp.com or call our customer care at +91 22 43433333 to check the status of your order.

What do I do if my order shows as delivered but the recipient has not received the gift? arrow-icon

Such instances are usually very rare. Most of the time they occur if the courier company has handed the parcel to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once. In case, you are still not able to locate your item, please call our customer care at +91 22 43433333 and we will help you with the issue.

Ordering at IGP

How can I buy an item from IGP? arrow-icon

IGP only takes online orders through its website igp.com. We do not take any order on phone or via email and we do not have retail outlets. If you are having any problem placing an order, you can call our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm and we'll help you place the order. Alternatively, you can write to us at support@igp.com anytime and we'll get back to you ASAP.

Can I buy in bulk from IGP? arrow-icon

You cannot place a bulk order at the IGP website directly. However, we do have a corporate sales & bulk orders team which caters to bespoke and/or large gifting requirements. We can help you with bulk orders as small as 50 pieces to as large at 10,000 pieces. Please write to us at sales@igp.com and someone from our sales team will get in touch with you shortly.

Will my gift look exactly as it is seen on the website? arrow-icon

In case of flowers and cakes, pictures are representative of the composition of the product and in certain cases, the design of the actual product may differ from what is shown on the website. We currently have a large vendor base for flowers & cakes across India and while they strive hard to replicate designs on our website as far as possible, there might be variations at times, particularly in smaller towns where production equipment & tools are limited.

All other products are delivered as shown on the website. As most of our catalog is made up of unique and designer products, the quantity is always limited. Hence, in case, we run out of the product you ordered, we will get in touch with you to help you with a suitable alternative.

Do you gift wrap or provide packaging options? arrow-icon

We currently do not provide a gift wrap option. But we provide an option to add a gift box at a nominal charge (the option is available in the shopping cart). We currently have over 200 designs of gift boxes in various sizes and shapes to suit different occasions & gift items. Hence, if you decide to add a gift box, rest assured that the recipient will have a delightful experience unboxing your gift.

Do you deliver all products everywhere? arrow-icon

We deliver products to most of the places in the world, but not everywhere. We deliver to more than 20,000 pincodes in India and to more than 200 countries internationally. We deliver our products to all regular pincodes in India and abroad; however, we do not deliver our products to extremely remote locations. Also, the deliverability of the product depends on the kind of product you are buying. You can enter your pincode or country at the product page or during checkout to check shipping availability & tentative delivery time.

What date should I select when ordering for midnight delivery? arrow-icon

Midnight & fixed time deliveries should be placed 24 hours in advance. If you want to surprise your loved one at 12:01 am on 14th, then you need to select 13th as the delivery date and Midnight delivery as the delivery option.

Can I order from IGP without creating an account (Guest Checkout)? arrow-icon

You can no longer buy a product from IGP through guest checkout. You must create an account. This is to curb identity theft. Unlike shopping, most of our customers send gift items to a third-party recipient. We want to avoid a situation where someone uses your email id & phone number to send unnecessary gifts to someone who may not be aware that it is not you who is sending those gifts. They may think that you are stalking them or harassing them. Such situations are common for high profile recipients or for opposite sex recipients.

In addition, having a validated account allows us to store your information & preferences properly and customize our services to suit your requirements. Having a proper account at IGP comes in very handy when you want to save multiple delivery addresses, pay through IGP gift vouchers (GVs), use customer specific promotional discounts and save your delivery preferences. It also helps you manage your order history properly and benefit from repeat purchases.

Can I send all kinds of gifts everywhere? arrow-icon

There are several country specific restrictions on the kind of products that can be delivered to those countries. For example, most countries do not allow shipment of liquid products. Australia, in particular, doesn't allow shipments which contain eatables. Certain countries do not allow shipments which contain wooden products or precious metals. You can check delivery restrictions and the deliverability of the item to your country/pincode at the product page or during checkout.

How do I use gift vouchers and/or discount codes? arrow-icon

You can use the gift voucher or the discount coupon code at the 'Order Summary' section during the checkout process. There is an option to enter the code at the bottom left hand side of this section. You cannot apply both coupon code and gift voucher at the same time. You can use only one thing at a time.

Can I modify my order after I have placed it on IGP? arrow-icon

There are only few changes that we can make once you have placed an order on IGP, depending on how soon you inform us. We generally process all our orders same day. Once the orders are processed, it is very difficult to make any changes to the order. In general, we can make the following changes if you inform us quickly:

a.Name of recipient

b.Message to the recipient - you can both add or modify a message

c.Tentative date of delivery

Changing the address of delivery is a big hassle since we work with multiple delivery partners. Hence, if you have accidently provided the wrong address, we would suggest informing us at the earliest to rectify the address. Once the order is dispatched, we will not be able to change the delivery address.

For any modifications to your order, please call us at the earliest on our customer care at

+91 22 43433333 Monday to Saturday between 9 am to 7 pm. If you cannot get hold of us, please send us an email at support@igp.com.

What details do I need to provide while ordering a gift? arrow-icon

The recipients address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift.

In addition, you are required to sign up once on our website with your proper email id and phone number. We suggest that for frictionless communication, you keep this information updated on our website.

Can I modify my order after I have placed it on IGP? arrow-icon

There are only few changes that we can make once you have placed an order on IGP, depending on how soon you inform us. We generally process all our orders same day. Once the orders are processed, it is very difficult to make any changes to the order. In general, we can make the following changes if you inform us quickly:

 a.Name of recipient

 b.Message to the recipient – you can both add or modify a message

 c.Tentative date of delivery

 Changing the address of delivery is a big hassle since we work with multiple delivery partners. Hence, if you have accidently provided the wrong address, we would suggest informing us at the earliest to rectify the address. Once the order is dispatched, we will not be able to change the delivery address.

 For any modifications to your order, please call us at the earliest on our customer care at +91 22 43433333. If you cannot get hold of us, please send us an email at support@igp.com.

How can I buy an item from IGP? arrow-icon

IGP only takes online orders through its website igp.com. We do not take any order on phone or via email and we do not have retail outlets. If you are having any problem placing an order, you can call our customer care at {{custcare}} and we'll help you place the order. Alternatively, you can write to us at {{{getSupportEmail}}} anytime and we'll get back to you ASAP.

Can I buy in bulk from IGP? arrow-icon

You cannot place a bulk order at the IGP website directly. However, we do have a corporate sales & bulk orders team which caters to bespoke and/or large gifting requirements. We can help you with bulk orders as small as 50 pieces to as large at 10,000 pieces. Please write to us at sales@igp.com and someone from our sales team will get in touch with you shortly.

Will my gift look exactly as it is seen on the website? arrow-icon

In case of flowers and cakes, pictures are representative of the composition of the product and in certain cases, the design of the actual product may differ from what is shown on the website. We currently have a large vendor base for flowers & cakes across India and while they strive hard to replicate designs on our website as far as possible, there might be variations at times, particularly in smaller towns where production equipment & tools are limited.

All other products are delivered as shown on the website. As most of our catalog is made up of unique and designer products, the quantity is always limited. Hence, in case, we run out of the product you ordered, we will get in touch with you to help you with a suitable alternative.

Do you gift wrap or provide packaging options? arrow-icon

We currently do not provide a gift wrap option. But we provide an option to add a gift box at a nominal charge (the option is available in the shopping cart). We currently have over 200 designs of gift boxes in various sizes and shapes to suit different occasions & gift items. Hence, if you decide to add a gift box, rest assured that the recipient will have a delightful experience unboxing your gift.

Do you deliver all products everywhere? arrow-icon

We deliver products to most of the places in the world, but not everywhere. We deliver to more than 20,000 pincodes in India and to more than 200 countries internationally. We deliver our products to all regular pincodes in India and abroad; however, we do not deliver our products to extremely remote locations. Also, the deliverability of the product depends on the kind of product you are buying. You can enter your pincode or country at the product page or during checkout to check shipping availability & tentative delivery time.

What date should I select when ordering for midnight delivery? arrow-icon

Midnight & fixed time deliveries should be placed 24 hours in advance. If you want to surprise your loved one at 12:01 am on 14th, then you need to select 13th as the delivery date and Midnight delivery as the delivery option.

Can I order from IGP without creating an account (Guest Checkout)? arrow-icon

You can no longer buy a product from IGP through guest checkout. You must create an account. This is to curb identity theft. Unlike shopping, most of our customers send gift items to a third-party recipient. We want to avoid a situation where someone uses your email id & phone number to send unnecessary gifts to someone who may not be aware that it is not you who is sending those gifts. They may think that you are stalking them or harassing them. Such situations are common for high profile recipients or for opposite sex recipients.

In addition, having a validated account allows us to store your information & preferences properly and customize our services to suit your requirements. Having a proper account at IGP comes in very handy when you want to save multiple delivery addresses, pay through IGP gift vouchers (GVs), use customer specific promotional discounts and save your delivery preferences. It also helps you manage your order history properly and benefit from repeat purchases.

Can I send all kinds of gifts everywhere? arrow-icon

There are several country specific restrictions on the kind of products that can be delivered to those countries. For example, most countries do not allow shipment of liquid products. Australia, in particular, doesn't allow shipments which contain eatables. Certain countries do not allow shipments which contain wooden products or precious metals. You can check delivery restrictions and the deliverability of the item to your country/pincode at the product page or during checkout.

How do I use gift vouchers and/or discount codes? arrow-icon

You can use the gift voucher or the discount coupon code at the 'Order Summary' section during the checkout process. There is an option to enter the code at the bottom left hand side of this section. You cannot apply both coupon code and gift voucher at the same time. You can use only one thing at a time.

What details do I need to provide while ordering a gift? arrow-icon

The recipients address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift.

 In addition, you are required to sign up once on our website with your proper email id and phone number. We suggest that for frictionless communication, you keep this information updated on our website.

Payment

Do you provide a Cash on Delivery (COD) option? arrow-icon

No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

What kind of payment methods does IGP accept? arrow-icon

IGP provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at IGP:

Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards

Debit cards: We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards

Internet banking: We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts

Wallets: We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM, SBI Buddy, & Mobikwik

PayPal: We also accept payment through PayPal

If you face any payment related issues, please immediately call our customer care at

+91 22 43433333 Monday to Saturday between 9 am to 7 pm.

Can I use net-banking option for an international account? arrow-icon

No, we provide net-banking option for only domestic accounts in India.

Can I apply the discount code after paying? arrow-icon

No you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the 'Order Summary' section. Once the payment is made, the discount code cannot be applied against the same order.

What do I do if my payment is deducted but my order is not placed? arrow-icon

In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call our customer care at +91 22 43433333. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at support@igp.com.

Are my transactions & banking details secure on IGP? arrow-icon

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows 'https' which highlights a secure connection rather than a normal 'http' connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your IGP account or your card details with anyone.

Do you provide a Cash on Delivery (COD) option? arrow-icon

No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

What kind of payment methods does IGP accept? arrow-icon

IGP provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at IGP:

 Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards

 Debit cards: We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards

 Internet banking: We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts

 Wallets: We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM, SBI Buddy, & Mobikwik

 PayPal: We also accept payment through PayPal

 If you face any payment related issues, please immediately call our customer care at +91 22 43433333.

Can I use net-banking option for an international account? arrow-icon

No, we provide net-banking option for only domestic accounts in India.

Can I apply the discount code after paying? arrow-icon

 No you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the ‘Order Summary' section. Once the payment is made, the discount code cannot be applied against the same order.

What do I do if my payment is deducted but my order is not placed? arrow-icon

In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call our customer care at +91 22 43433333. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at support@igp.com.

Are my transactions & banking details secure on IGP? arrow-icon

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https' which highlights a secure connection rather than a normal ‘http' connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your IGP account or your card details with anyone.

Refunds

Can I replace an item? arrow-icon

a.) For Couriered Products:

If you don't like the product, you can notify us within 10 days from the date the order is delivered.

For broken, damaged or wrong products, you can ask for a replacement, which will take 3 - 5 days to be re-delivered at the recipient's address.*

b.) For Hand Delivered Products (flowers & cakes):

There are no replacements allowed as the products are perishable.

In case of damaged, wrong product, missing or bad quality products, you can ask for a replacement, which will be done within 24 hours.*

Can you arrange return pick up? arrow-icon

a.) For Couriered Products:

  1. For regular pin codes, we do provide return pickups, provided you have raised the return request within 10 days of receiving the package.
  2. For any return request placed post 10 days from the date of delivery, we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own.
  3. For remote locations and international pin codes (outside of India), we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own.

To know more about return addresses, contact our customer care at +91 22 43433333 Monday to Saturday between 9 am to 7 pm. You can also write to us at support@igp.com

b.) For Hand Delivered Products (flowers & cakes):

There are no return pick-ups allowed, as the products are perishable.

How much time does it take to return the product & get a refund? arrow-icon

a.) For Couriered Products:

  1. Once you get in touch with us, if return pick up facility is available at your location, it will take 3-5 business days to arrange the return pickup. Once the product has been picked up, we process the refund within 24 hours.
  2. If yours is a remote location and you ship your product directly to our warehouse, it usually takes 3-5 business days for the items to reach our warehouse. Once we receive the item, we process the refund within 24 hours.

b.) For Hand Delivered Products (flowers & cakes):

There are no returns allowed as the products are perishable.

How will I get to know about the refund or the gift voucher?

As soon as we process your refund or issue you a Gift Voucher, you will receive an email from us informing you of the same. After that the refund amount will reflect into your account as per the standard interbank transaction timelines.

Can I return an item? arrow-icon

a.) For Couriered Products:

If you don’t like the product, you can notify us within 10 days from the date the order is delivered.

In case of returns, the refund will work in the following manner:

  1. For broken, damaged or wrong products, you can either ask for a refund to your card, wallet or account which you originally used to make the payment. Or you can ask for an IGP gift voucher which you can use on IGP for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours. The complaint needs to be supported by a picture of the product.
  2. For products in good condition, if you want to return them because you didn’t like them, you will be refunded the full amount ONLY in the form of IGP Gift Vouchers which will be valid only for a period of up to 1 month.
  3. Personalized products are Non-Returnable.

IGP.com is NOT liable to compensate in any form for any 'Couriered' order in the following cases:

If the complaint is made after 10 days of the delivery date.

If the products are delivered to an incorrect address provided by the sender.

Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.

If the recipient refuses to accept the product.



b.) For Hand Delivered Products (flowers & cakes):

There are no returns allowed as the products are perishable.</span> However, in case of damaged, wrong product, missing or bad quality products, please reach out to us on +91-2243433333 or write to us at support@igp.com and we will provide the most appropriate solution by replacing or compensating for the error by refunding or issuing an IGP gift voucher which you can use on IGP for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours.

IGP.com is NOT liable to compensate in any form for any 'Hand delivered' order in the following cases:

If the complaint is made after 48 hours of the delivery time.

If the products are delivered to an incorrect address provided by the sender.

Unsuccessful delivery due to the recipient not being available at the address/not contactable provided by the sender at the time of delivery.

If the recipient refuses to accept the product.

In the above-mentioned scenario's, the order would be marked as attempted and request for reattempt or refund/cancellations would not be accepted.

In case of any complaints we would require an image of the product delivered to be sent across to us to investigate the complaint.

Can I replace an item? arrow-icon

? For Couriered Products:

 If you don't like the product, you can notify us within 10 days from the date the order is delivered.

 For broken, damaged or wrong products, you can ask for a replacement, which will take 3 - 5 days to be re-delivered at the recipient's address.*

 

 ? For "Hand Delivered Products (flowers & cakes):

 There are no replacements allowed as the products are perishable.

 In case of damaged, wrong product, missing or bad quality products, you can ask for a replacement, which will be done within 24 hours.*

Can I return an item? arrow-icon

?  For Couriered Products:

If you don't like the product, you can notify us within 10 days from the date the order is delivered.

In case of returns, the refund will work in the following manner:

  1. For broken, damaged or wrong products, you can either ask for a refund to your card, wallet or account which you originally used to make the payment. Or you can ask for an IGP gift voucher which you can use on IGP for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours. The complaint needs to be supported by a picture of the product.
  2. For products in good condition, if you want to return them because you didn't like them, you will be refunded the full amount ONLY in the form of IGP Gift Vouchers which will be valid only for a period of up to 1 month.
  3. Personalized products are Non-Returnable.

IGP.com is NOT liable to compensate in any form for any "Couriered" order in the following cases:

If the complaint is made after 10 days of the delivery date.

If the products are delivered to an incorrect address provided by the sender.

Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.

If the recipient refuses to accept the product.



?  For "Hand Delivered Products (flowers & cakes):

There are no returns allowed as the products are perishable.</span> However, in case of damaged, wrong product, missing or bad quality products, please reach out to us on +91-2243433333 or write to us at support@igp.com and we will provide the most appropriate solution by replacing  or compensating for the error by refunding or issuing an IGP gift voucher which you can use on IGP for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours.

IGP.com is NOT liable to compensate in any form for any "Hand delivered" order in the following cases:

If the complaint is made after 48 hours of the delivery time.

If the products are delivered to an incorrect address provided by the sender.

Unsuccessful delivery due to the recipient not being available at the address/not contactable provided by the sender at the time of delivery. 

If the recipient refuses to accept the product.

In the above-mentioned scenario's, the order would be marked as attempted and request for reattempt or refund/cancellations would not be accepted.

In case of any complaints we would require an image of the product delivered to be sent across to us to investigate the complaint.

Can you arrange return pick up? arrow-icon

? For Couriered Products:

  1. For regular pin codes, we do provide return pickups, provided you have raised the return request within 10 days of receiving the package.
  2. For any return request placed post 10 days from the date of delivery, we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own. 
  3. For remote locations and international pin codes (outside of India), we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own. 

To know more about return addresses, contact our customer care at +91 22 43433333. You can also write to us at support@igp.com.

 

 ? For "Hand Delivered Products (flowers & cakes):

 There are no return pick-ups allowed, as the products are perishable.

How much time does it take to return the product & get a refund? arrow-icon

? For Couriered Products: 

  1. Once you get in touch with us, if return pick up facility is available at your location, it will take 3-5 business days to arrange the return pickup. Once the product has been picked up, we process the refund within 24 hours. 
  2. If yours is a remote location and you ship your product directly to our warehouse, it usually takes 3-5 business days for the items to reach our warehouse. Once we receive the item, we process the refund within 24 hours. 

 

 ? For "Hand Delivered Products (flowers & cakes):

 There are no returns allowed as the products are perishable.

 

 How will I get to know about the refund or the gift voucher?

 As soon as we process your refund or issue you a Gift Voucher, you will receive an email from us informing you of the same. After that the refund amount will reflect into your account as per the standard interbank transaction timelines.

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